I am particularly interested in organisations that must operate in turbulent environments, in which client-customers must be responded to one-by-one, each demanding a different response designed to address their particular situation. We see the need for this obviously in health and social care, and more generally in public services, but it is also a characteristic, increasingly, of the networked economy.
In such organisations, a person in a role is subject to their organisation as a social system, but to the extent that the organisation must go beyond what it knows in order to respond one-by-one to what ‘more’ its client-customers want, not only must someone be prepared to go beyond what they know. They must also do so in a way that enables the organisation to learn from their ‘going beyond’. A recent dialogue helps to see what we can learn about this from Lance Armstrong. Both the individual and the organisation must face fear in going beyond what they know. What enables an organisation to mobilise courage in the face of such fear and learn from it rather than engaging in a ‘flight to the personal’?
Simon Western: I recently watched a documentary/film about Lance Armstrong- the Armstrong Lie – and was left with three areas of questions:
1. where the boundaries of personal responsibility and collective responsibility lay: Armstrong claimed, ‘we didn’t start this, everybody was using illegal substances- you couldn’t compete unless you did too’ – and even at the end of the documentary, when he admitted everything, Armstrong wondered if history would vindicate him, and his 7 tour de france victories would be re-instated because it was a level playing field of deceit. The moral relativism seen in this movie, I have seen so often in workplaces. An immoral decision is taken that is devastating to an individual but the collective response from ‘good’ people, aligns with the perpetrators. From a psychoanalytic perspective, this raises questions of how ethics are distorted and disavowed, and how individuals and collective groups rationalise or disassociate from their actions
2. The question of how the conscious and unconscious merge and blur: where knowing and denial both operate together. This is key to understanding abuse in the caring professions/church whereby staff both know they do it/ witness it, and deny it at the same time…. This question is compounded in the film by the authorities knowing and not-knowing – thereby legitimising the cheating/abuse (as occurs in many institutions — that demonise abusers but only when caught).
3. The third question was around thanatos and eros: EROS the love of life (Armstrong fighting devastating cancer- making remarkable recovery- raising millions to help others survive-raising a loving family) and this contrasted with Thanatos: the death instinct- Armstrong made a comeback that sealed his fate- recklessly so, observers kept asking why did he do it? Many leaders/celebrities do something reckless like this that ends their career- Does a self-destructive death instinct drive this……?
Philip Boxer: My initial comment was that it was useful to distinguish the perverse narcissistic defence that Armstrong appeared to be using, which took the form of ‘Everyone else was cheating, so to win I had to cheat too, and I had to cheat better than anyone else’. Here indeed was moral relativism, in which those in authority were implicated to the extent that they sustained a position of “Do what you have to do to win, but I don’t want to hear about it” – a version of which appeared in the recent ‘U.N. Panel Criticizes the Vatican Over Sexual Abuse‘. But here too was self-destructiveness.
So I also proposed that the self-destructiveness of this perverse narcissistic defence needed to be distinguished from the nature of the underlying drive that enabled Armstrong to hurtle at break-neck and break-body speeds, exhibiting a courage in pushing the limits of what he felt able to do. This is not well-described as a pursuit of death over life. Manfred Kets de Vries reminds us in his paper on ‘Death and the Executive‘ of the maladaptive responses to ‘death’ in the sense of death anticipated by a sovereign ego-enterprise as the ultimate narcissistic injury – the manic defence, denial of succession and the ‘edifice complex’. But these are the ego’s narcissistic defences, and as Kahn and Liefooghe remind us in their excellent summary ‘Thanatos: Freudian manifestations of death at work’, for Freud there was no death in the unconscious mortal fear aka existential anxiety. Instead, we are looking at repetition and drive structure, through which this drivenness is understood not so much in terms of mortality as in terms of a response to that which remains ‘unassimilable’ about our fellow human being aka not like one of us. Based on Freud, this repetition and drive structure was not so much a “self-destructive death instinct” as a being driven to get as close as possible to an absolute limit, a liminality, because it was there that Armstrong could (again?) get a glimpse of the sublime.
Simon Western: My response was to wonder whether the death drive was beyond our capacity to think about it. Your comments moved quickly to the sublime and limitations, but did Freud identify a death-drive that went beyond limitations, to embrace emptiness and self-destruction? Freud witnessed war and Nazi Germany – we witness Syria and multiple conflicts- nations imploding, and banks – financial and economic systems self-destructing whilst a blind eye is turned by both authorities/institutions and participating actors.
Do we, as psychoanalytic thinkers, turn a blind eye to the death-drive, rationalizing it and turning it into something we can symbolize and contain – like narcissistic defences, the sublime or aggressive impulses? Hanna Arendt raised the question of the banality of evil – and Zygmunt Beauman linked bureaucratic modernity to the evil of the holocaust – but is this enough to explain the destructive impulses. Isn’t there a lack here? Perhaps this lack is the death-drive lurking banally in each of us? I have witnessed so-called ‘good’ people self-destructing or externalizing their destructive impulses, trying to destroy others when they are at their most vulnerable. Institutions bureaucratize this ‘evil’ and protect the perpetrators, until exposed; then they absolve themselves and personalize the evil as if it only existed in selective bad individuals. As Freud identified, if we are to understand civilization we have to understand the discontents, and the destructive as well as creative forces. Maybe we need to re-visit the death drive?
Philip Boxer: I agree with you, but it is exactly the sovereign ego’s defences that rationalise, symbolise and attempt to contain – and always fall short. It is the sovereign ego that is the source of the “suppress and repress” referred to by Manfred Kets de Vries in his paper. I intended my reference to the ‘sublime’ to be understood not as referring to some transcendent notion so much as to something very particular – in Armstrong’s case, feeling that he was right on the edge of what he could possibly do. Freud spoke of this as a relation to that in the particular which remained lost (dingvorstellung), distinguished from that in the particular that was experienced as being repeated (sachvorstellung). Armstrong’s relation to the organisation of the sport served his narcissistic purposes, but his relation to the racing itself was also driven by this relation to what remained ‘lost’, the pursuit of which took him to the edge of what was humanly possible. In this sense, Armstrong was doubly subjected: both subject to the ways he could control how he was ‘known’ by others, and also subject to his unconscious in the particular way he faced the limits of his performance (in Freudian terms, subjection to both reality and to pleasure-pain). It is in relation to this second form of subjection that repetition and drive structure come into play, in which we observe something about the aim of the drive structure and how we might think further about the unconscious structuring of this being driven.
Double subjection is apparent in the following description of an extreme alpinist:
During his apprenticeship he learned the open secret that at the edge of the possible, the rules and techniques of climbing become quite different from the nostrums aimed at beginners. Mark and his partners have tested the conventional wisdom and modified if when they found it wanting.
Here there is both subjection to the ‘conventional wisdom’ and also subjection to the limits of what can be learnt in challenging ‘conventional wisdom’. In Armstrong’s case, the conventional wisdom included ‘having to cheat’, so that winning included having to cheat ‘better’, but this cheating also required him to push the limits of his own body ‘more’, which demanded courage. The value in thinking in terms of a double subjection is therefore that we can think both about the way the social system imposed certain constraints, but also about the way Armstrong had to overcome fear in reaching beyond his own personal limits.
To quote the alpinist again (in the following, a ‘pitch’ is a section of a climb):
To climb through fear, to point fear up instead of down, you need to maintain the desire and strength, the will and discipline, to go until the end of the pitch. If you are scared, reinforce your confidence by biting off what you know you can chew. Successfully swallowing it will encourage you to take another bite, another pitch. … Trust in your skill, and give yourself up to the action.
We can share a moral outrage at Armstrong’s cheating, but surely there is no question that he also showed courage in the way he gave himself up to the action, ‘pointing’ his fear. Clearly there is the destructive impulse and the evil in the banal ‘following of orders’ characteristic of the perverse narcissistic defence by the sovereign ego and its associated envious attacks, but this is not enough to understand what was going on here. And to pick another example of a person showing similar courage in a different context by putting his being ‘on the line’, would we be outraged at Edward Snowden’s cheating too, or in his case call it whistleblowing? What would we say to those who want to award him the Nobel Peace Prize?
What Lance Armstrong has to teach us is something about the nature of situational resistance – an insistence that goes beyond mere defences against anxiety in a relentless pursuit of innovation pointed towards overcoming a lack. How is such courage mobilised?
 This is a reference to Freud’s Project and that which remains unassimilable in nebenmensch. See Reinhard, K. (2005). Toward a Political Theology of the Neighbor. The Neighbor: Three Inquiries in Political Theology. S. Zizek, E. L. Santner and K. Reinhard, University of Chicago Press.
 In anthropology, liminality (from the Latin word līmen, meaning “a threshold”) is the quality of ambiguity or disorientation that occurs in the middle stage of rituals, when participants no longer hold their pre-ritual status but have not yet begun the transition to the status they will hold when the ritual is complete. During a ritual’s liminal stage, participants “stand at the threshold” between their previous way of structuring their identity, time, or community, and a new way, which the ritual establishes.
 For more on this, see getting caught ‘inside’ particular forms of thirdness as an effect of unconscious valency.
 This reading of Freud aims to build on the insights of the death instinct as understood by a Kleinian reading in terms of envy. (Stein, M. (2000). “After Eden: Envy and the defences against anxiety paradigm.” Human Relations 53(2): 193-211.)
 Taken from ‘Extreme Alpinism: climbing light, fast and high’. By Mark F. Twight and James Martin. The Mountaineers: Seattle 1999